At Irina Jewels, every jewellery piece is individually handcrafted and carefully inspected before dispatch to maintain the highest standards of quality. As our products are made to order and crafted using delicate materials, we do not offer returns once an order has been placed.

Size Exchange Policy

We understand that sizing concerns may occasionally arise. In the event that a ring does not fit, we offer a one-time size exchange.

  • The customer will be responsible for all shipping charges, including return shipping to us and re-delivery of the resized item.
  • The exchange request must be raised within a reasonable timeframe after delivery.

Refund Policy

Refunds are considered only in the rare event that a product is received in damaged condition.

  • If you receive a damaged item, please notify us within 48 hours of delivery.
  • Clear unboxing images or videos must be shared as proof.
  • Each case will be reviewed, and if found eligible, a refund or replacement will be processed at our discretion.

Important Notes

  • All items must be returned in original packaging and in unused condition.
  • Custom-made jewellery and earrings are not eligible for exchange or refund due to hygiene and customization considerations.
  • Products showing signs of wear, damage, or alteration will not be accepted.

We appreciate your understanding and thank you for supporting handcrafted silver jewellery by Irina Jewels.

Terms of Service

Welcome to Irina Jewels. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services (collectively, the “Services”). By visiting our website or placing an order with us, you agree to be bound by these Terms, along with our Privacy Policy and other applicable policies.

If you do not agree with any part of these Terms, please refrain from using our website or Services.

1. Use of Our Website

By accessing our website, you confirm that:

  • You are legally capable of entering into a binding contract under Indian law.
  • You will use our Services only for lawful purposes.
  • You will not misuse the website or attempt to interfere with its security or functionality.

Any violation of these Terms may result in suspension or termination of access to our Services.

2. Products & Services

All jewellery displayed on our website is offered subject to availability. As many of our pieces are handcrafted and made to order, slight variations may occur.

We reserve the right to:

  • Modify or discontinue any product without prior notice
  • Limit quantities per order or per customer
  • Refuse or cancel orders at our discretion

Product images are for representation purposes. Actual colours or finishes may vary slightly due to screen settings or handcrafted processes.

3. Pricing & Payments

All prices are listed in Indian Rupees (INR) unless otherwise stated and are subject to change without notice.

We reserve the right to correct pricing errors and cancel orders placed at incorrect prices. Payments are processed securely through third-party payment gateways. Irina Jewels does not store your card or banking details.

4. Orders & Billing Information

You agree to provide accurate, complete, and up-to-date information for all purchases made through our website.

We may cancel or restrict orders that appear to be placed for resale, commercial use, or fraudulent purposes. In case of order cancellation, we will attempt to notify you using the contact details provided at checkout.

5. Shipping, Returns & Exchanges

Shipping, exchange, and refund conditions are governed by our Shipping Policy and Returns & Refund Policy, available on our website. Please review these policies carefully before placing an order.

6. Third-Party Services & Links

Our website may contain links to third-party websites or tools operated by external providers. We do not control or take responsibility for their content, policies, or practices. Any interaction with third-party services is at your own risk.

7. User Content & Feedback

If you submit reviews, feedback, suggestions, or other content to Irina Jewels, you grant us the right to use, reproduce, and publish such content for business or promotional purposes, without obligation of compensation.

You are solely responsible for the content you submit and must ensure it does not violate any laws or third-party rights.

8. Intellectual Property

All content on this website—including designs, images, text, logos, and branding—is the intellectual property of Irina Jewels and may not be copied, reproduced, or used without prior written permission.

9. Prohibited Activities

You agree not to:

  • Engage in unlawful or fraudulent activities
  • Upload malicious software or harmful code
  • Infringe on intellectual property rights
  • Harass, abuse, or harm other users
  • Collect personal information of others without consent

Violation of these restrictions may result in immediate termination of access.

10. Disclaimer & Limitation of Liability

Our Services and products are provided on an “as is” and “as available” basis. While we strive for accuracy and quality, we do not guarantee uninterrupted or error-free operation of the website.

To the maximum extent permitted by law, Irina Jewels shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

11. Indemnification

You agree to indemnify and hold harmless Irina Jewels, its owners, employees, and affiliates from any claims, losses, or damages arising from your violation of these Terms or misuse of our Services.

12. Termination

We reserve the right to suspend or terminate your access to the website or Services at any time if we believe these Terms have been violated.

Termination does not affect obligations incurred prior to termination.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India, and any disputes shall be subject to the jurisdiction of Indian courts.

14. Changes to These Terms

We may update these Terms periodically. Any changes will be posted on this page. Continued use of the website after changes are made constitutes acceptance of the updated Terms.

15. Contact Information

For any questions regarding these Terms of Service, please contact us at:

Email: irinajewels@gmail.com